NEW PATIENTS

New Patient Information

If you would like to make Urbandale Family Dentistry your new dental home, we would be happy to have you! Please call our office at (515) 276-7925 to talk with one of our friendly front office team members to schedule your first appointment. Once an appointment is made, we will send you new patient paperwork to an email or cellular device to fill out prior to your visit.

If you need assistance completing paperwork or you prefer printed paperwork, we are happy to accommodate you on the day of your appointment.

  • At your new patient appointment we will review your paperwork, take a full set of x-rays, check your gum health to determine what type of cleaning is appropriate for you, and complete a comprehensive hard and soft tissue exam. Please note that a cleaning is not guaranteed at this first appointment.

  • For your convenience, we accept cash, personal checks, money orders and major credit cards. Payment is expected at the time services are performed. When more extensive dental care is necessary, financial arrangements can be made with our office.

  • As a service to our patients, our practice accepts most dental insurance programs, including non-managed care, indemnity (traditional) and PPO out-of-network.  We are not part of any managed care network.  Our accounting staff will prepare all the necessary forms for your dental benefits. However, we remind you that your specific policy is an agreement between you and your insurance company. Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. Our staff will gladly submit a pre-treatment estimate to your insurance company so that you will know what your benefits will be.

    The fees charged for services rendered to those who are insured are the usual and customary fees charged to all our patients for similar services. Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with our usual fees. You should be aware that different insurance companies vary greatly in the types of coverage available. Also, some companies take care of claims promptly while others delay payment for several months.

  • We offer an in-house membership program for patients without insurance. Similar to other subscription services you join, a monthly or annual fee is paid, and in return you receive preventative care and discounts off other treatment. No more worrying about deductibles, waiting periods, or claim denials! *The membership program is only available for patients without insurance.